Refund & Return Policy

At Rewow, your satisfaction is our priority. If you’re not fully satisfied with your purchase, please review our return and refund policy below:

Eligibility for Returns

You may return your order within 7 days of receipt if the product meets the following criteria:

• The product is defective, damaged, or significantly different from its description.
• The product has missing parts or accessories.

Conditions for Return

To facilitate a smooth return process, please ensure:

• The product is in its original condition, with all packaging, tags, and accessories intact.
• The product hasn’t been damaged after delivery and is the same item we shipped to you.
• Any device with personal data must have all information removed before returning. Rewow is not responsible for any misuse of such data.
• Returns due to buyer’s remorse or incorrect choices (e.g., wrong model or color) are not accepted.

Return Process

To initiate a return, contact our customer support at [email protected] or call +91 81490 15476 (Mon-Sat, 10 AM – 7 PM). Upon approval, you will receive instructions on how to return your package. A few things to remember:

• Do not return items without prior authorization. Unauthorized returns will not be accepted.
• For certain issues, remote (virtual) support may be arranged to assess the product’s performance, which will influence the return or replacement decision.

Refund Process

After receiving and inspecting the returned item, we will process your refund within 14 days. Refunds will be issued to the original payment method without additional fees. A few things to remember:

• Shipping costs are non-refundable unless the return is due to an error on Rewow’s part.
• A restocking fee of up to 10% may apply based on the condition of the returned item.

Late or Missing Refunds

If you haven’t received a refund yet, below are a few things to check on your end first:

• First, check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or call +91 81490 15476 (Mon-Sat, 10 AM – 7 PM).

Non-Returnable Items

Returns are not accepted for:

• Used products or items not in original condition.
• Products damaged due to improper use or handling.
• Customized or personalized items.

Warranty and Service

Rewow reserves the right to alter service methods and return eligibility based on location. Service options, replacements, and response times may vary.

Policy Changes

Rewow may update this policy at any time without prior notice. Changes are effective immediately upon posting on our website. Please review this policy periodically for updates.

Company Rights

Rewow reserves the right to:

• Refuse returns that do not meet the specified conditions.
• Limit returns or exchanges for customers with excessive return histories.
• Determine return, replacement, or refund eligibility at our sole discretion.

Still Need Help?

Contact us at [email protected] or call +91 81490 15476 (Mon-Sat, 10 AM – 7 PM) for questions related to refunds and returns.